If you are not satisfied with your order, products may be returned within 30 days
of delivery for refund or exchange. Some specially noted products, hazmat
products, and dangerous good products may not be eligible for return. All returns
must be returned in their original packaging, unused, and in re-sellable
condition. Returns must include the Return Number and a copy of the packing
To obtain a Return Number and Return Instructions, contact the SEVA
Returns Department at (757) 930-0065 or email@example.com.
Refunds are not provided for original shipping charges.
All returns are subject to a Restocking Fee up to 30% of the cost of the returned
products. If receiving a refund, the Restocking Fee will be deducted from your
credit. If receiving an exchange, payment for the Restocking Fee will be due prior
to shipment of the exchange.
All products may be returned for exchange within 30 days of delivery contingent
on the product requested in exchange. Some specially noted products, hazmat
products, and dangerous good products may not be eligible for exchange.
Freight Claims / Reporting Damaged Shipments
Damaged shipments must be reported to SEVA Technical Services, Inc. within
five (5) business days in order for a damage claim to be filed with the carrier. The
date of delivery is considered day one. Damages reported after this period may
not be replaced or refunded.
Acceptance of shipments with visible damage to the packaging or product may
be understood as acceptance of the products as is and will be ineligible for return
or refund. Shipments with visible damaged should be refused at delivery and the
damage noted on the refusal or Bill of Lading.
Version 4: Effective 08/13/2019