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SEVA Technical Services, Inc.

SEVA Technical Services | 757-930-0065 | Service Disabled Veteran Owned Small Business

Returns, Refunds and Exchanges Policy

Product Return

If you are not satisfied with your order, products may be returned within 30 days of delivery for refund or exchange. All returns must be returned in their original packaging, unused, and in re-sellable condition. Returns must include the Return Number and a copy of the packing list.

To obtain a Return Number and Return Instructions, contact the SEVA Returns Department at (757) 930-0065 (Option 4) or orders@sevatechnical.com. Refunds are not provided for original shipping charges

Restocking Fee

All returns are subject to a Restocking Fee up to 25% of the cost of the returned products. If receiving a refund, the Restocking Fee will be deducted from your credit. If receiving an exchange, payment for the Restocking Fee will be due prior to shipment of the exchange.

Exchanges

All products may be returned for exchange within 30 days of delivery contingent on the product requested in exchange.

Freight Claims / Reporting Damaged Shipments

Damaged shipments must be reported to SEVA Technical Services, Inc. within five (5) business days in order for a damage claim to be filed with the carrier. The date of delivery is considered day one. Damages reported after this period may not be replaced or refunded.

Acceptance of shipments with visible damage to the packaging or product may be understood as acceptance of the products as is and will be ineligible for return or refund. Shipments with visible damaged should be refused at delivery and the damage noted on the refusal or Bill of Lading.

Payment Policy

Accepted Methods of Payment

SEVA accepts company checks or credit card (Visa and Mastercard).

For customers with established SEVA credit, payment terms are net thirty (30) days from the date of shipment or pick-up of products. All credit extended by SEVA to customer, and the limits of such credit, is at SEVA’s sole discretion, and may be reduced or revoked by SEVA at any time, for any reason.

Mailing Address For Check

     SEVA Technical Services Inc.

     700 Mobjack Place

     Newport News, VA 23606