RETURNS, REFUNDS, AND EXCHANGES POLICY
If you are not satisfied with your order, products may be returned within 30 days of delivery for refund or exchange. Some specially noted products, hazmat products, and dangerous good products may not be eligible for return. All returnsmust be returned in their original packaging, unused, and in re-sellable condition. Returns must include the Return Number and a copy of the packing list. To obtain a Return Number and Return Instructions, contact the SEVA Returns Department at (757) 930-0065 or firstname.lastname@example.org. Refunds are not provided for original shipping charges.
All returns are subject to a Restocking Fee up to 30% of the cost of the returned products. If receiving a refund, the Restocking Fee will be deducted from your credit. If receiving an exchange, payment for the Restocking Fee will be due prior to shipment of the exchange.
All products may be returned for exchange within 30 days of delivery contingent on the product requested in exchange. Some specially noted products, hazmat products, and dangerous good products may not be eligible for exchange.
Freight Claims / Reporting Damaged Shipments
Damaged shipments must be reported to SEVA Technical Services, Inc. within five (5) business days in order for a damage claim to be filed with the carrier. The date of delivery is considered day one. Damages reported after this period may not be replaced or refunded.
Acceptance of shipments with visible damage to the packaging or product may be understood as acceptance of the products as is and will be ineligible for return or refund. Shipments with visible damaged should be refused at delivery and the damage noted on the refusal or Bill of Lading.